OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the exclusive 2017 Supply & Demand Chain Executive Top 100, an annual award showcasing supply chain projects that have delivered significant business impact. OnProcess was recognized for transforming a Fortune 500 communications client’s global asset recovery, saving them more than $60M annually in new inventory CapEx, while delivering 95% device recovery.
“Our goal with this year’s Supply & Demand Chain Executive 100 is to put the spotlight on successful and innovative transformation projects that are delivering bottom-line value to small, medium and large enterprises across the different functions that comprise the supply chain,” said Ronnie Garrett, editor of Supply & Demand Chain Executive. “These projects can serve as a roadmap for supply chain executives looking for new opportunities to drive improvement in their own operations.”
“We’re so pleased to receive this award from Supply & Demand Chain Executive. There’s no greater honor than being recognized for the profound impact OnProcess’ managed services have on our client’s post-sales business,” said Mike Wooden, CEO, OnProcess Technology. “By leveraging decades of service supply chain expertise, our nuanced understanding of asset recovery, and our OPTvision microanalytics and visibility platform, we’re able to save clients many millions of dollars annually, help them realize significant revenue gains and dramatically improve their customer experience.”
In the project that earned OnProcess a spot in the Top 100, the company transformed the client’s device recovery process for disconnecting customers, including instituting a communications program that improved returns without alienating consumers. OnProcess proactively reached out to the client’s customers, using different tactics for voluntary and non-pay disconnects. Leveraging advanced analytics to detect recovery trends and exceptions, OnProcess identified the best points in the recovery process to insert communications for each group, and which type of communications would be most effective at each time. They tweaked the process, as needed, based on ongoing analyses and used Voice of Customer insights to continually enhance agents’ talking points and communications strategies. As a result of all this, OnProcess’ client gained a 14-point lift in device returns from voluntary disconnected customers to 95%, and an 18-point lift in non-pay recovery. They also avoided $60 million in annual CapEx spending on new devices, since assets weren’t stranded in the field and could, therefore, be repurposed.
The 2017 Supply & Demand Chain Executive Top 100 are supply chain solution and service providers that are helping their customers and clients achieve supply chain excellence. They have produced measurable gains in ROI through cost-cutting and increased efficiency, whether in warehouse, transportation, procurement, sourcing or any other category in the end-to-end supply chain. Submissions were evaluated by the magazine’s editorial staff based on the ambitiousness of the project, creative application of technologies and services, and business impact. www.SDCExec.com
About OnProcess Technology OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in eight global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. www.onprocess.com